Privacy policy

Our privacy policy explains what data we may have, how we use it, how we store it and your rights.

For GDPR-related questions or requests please email reception@lepalaisfrance.com

What personal information might we hold and how do we store it?

We only collect basic data that we need to be able to contact our customers and offer them the best service we can. This can include your name, email address and phone number. We collect this information only from you directly with your consent. We do not log your IP address in the process.

We store all our data securely using GDPR-compliant third-party services (Microsoft Office, Dropbox, Google Drive).

How do we use your data?

The data we have we use to be able to contact you when you have given your consent for us to do so. We only use your data in ways that would be reasonably expected of a business like ours. We will not pass on your data to third parties or use your data for marketing purposes unless you have given consent for us to do so ie. through our newsletter.

How long do we store personal data?

We aim to ensure that all the personal data we hold is up to date and relevant at all times. We review and update our contact lists regularly. We delete personal data that has become obsolete as soon as we are aware or when requested by the individual.

What are your rights?

You can ask us at any time:

  • To provide you with copies of personal data that we hold about you
  • To remove any personal data we hold about you
  • To amend all or some the data that we hold about you
  • To opt out of receiving communications from us

Cookies

Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website. You can switch off these cookies at any time.